1st Line Analyst (Outside IR35)

Reference: 26447_1789388210

1st Line Service Desk Analyst

Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based

We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment.

You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported.

About the role

As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience.

Key responsibilities

  • Providing 1st Line IT support and resolving incidents and requests where possible
  • Logging, categorising, prioritising and updating tickets within ServiceNow
  • Monitoring ticket queues and ensuring issues are progressed within agreed SLAs
  • Escalating more complex issues to internal resolver teams and third-party suppliers
  • Keeping users informed on the progress of their incidents and requests
  • Supporting Microsoft environments including Azure, M365, Active Directory and Exchange
  • Providing support for Apple devices
  • Creating knowledge articles and supporting IT documentation and user training
  • Maintaining a consistently high level of customer service

Skills and experience required

  • 2+ years' recent Service Desk / 1st Line IT Support experience
  • Experience supporting Microsoft environments, including M365, Azure, Active Directory and Exchange
  • Experience supporting and managing Apple devices
  • Strong customer service and communication skills
  • A friendly, approachable and positive attitude
  • The ability to work effectively in a busy, fast-paced environment

Contract details

  • Rate: £200-£250 per day
  • IR35 status: Outside IR35
  • Contract length: Initially until 31st December
  • Start date: ASAP
  • Location: Bicester
  • Working pattern: 5 days per week office-based

If you're available at short notice and interested in joining a well-known luxury retail business, please apply today or get in touch to find out more. [email protected] / 07918 459 322

#IND-LL-25

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

£200.00 - £250.00
Per day
GBP200.00 - GBP250.00 per day + Outside IR35
Added 14/09/2026
Reference: 26447_1789388210

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