1st Line Service Desk AnalystLocation: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until... Read more
1st Line Service Desk Analyst
Location: Bicester | Rate: £200-£250 per day | IR35: Outside IR35 | Contract: Until 31st December | Working pattern: Office-based
We're recruiting for an experienced 1st Line Service Desk Analyst to join a leading luxury retail organisation based in Bicester. This is an excellent contract opportunity for a customer-focused IT support professional who enjoys working in a busy, hands-on service desk environment.
You'll act as the first point of contact for internal users, providing high-quality technical support across Microsoft, Apple and ServiceNow environments while helping employees stay productive and supported.
About the role
As a 1st Line Service Desk Analyst, you'll be responsible for responding to IT incidents and service requests, troubleshooting issues where possible and ensuring users receive a professional and efficient support experience.
Key responsibilities
Providing 1st Line IT support and resolving incidents and requests where possibleLogging, categorising, prioritising and updating tickets within ServiceNowMonitoring ticket queues and ensuring issues are progressed within agreed SLAsEscalating more complex issues to internal resolver teams and third-party suppliersKeeping users informed on the progress of their incidents and requestsSupporting Microsoft environments including Azure, M365, Active Directory and ExchangeProviding support for Apple devicesCreating knowledge articles and supporting IT documentation and user trainingMaintaining a consistently high level of customer serviceSkills and experience required
2+ years' recent Service Desk / 1st Line IT Support experienceExperience supporting Microsoft environments, including M365, Azure, Active Directory and ExchangeExperience supporting and managing Apple devicesStrong customer service and communication skillsA friendly, approachable and positive attitudeThe ability to work effectively in a busy, fast-paced environmentContract details
Rate: £200-£250 per dayIR35 status: Outside IR35Contract length: Initially until 31st DecemberStart date: ASAPLocation: BicesterWorking pattern: 5 days per week office-basedIf you're available at short notice and interested in joining a well-known luxury retail business, please apply today or get in touch to find out more. [email protected] / 07918 459 322
#IND-LL-25
Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Read less
Bicester, England, United KingdomInterim
All your saved jobs are no longer available or you've already applied.
for the following search criteria
