Liasion Team Leader

Reference: 260981384_1781885271

Liaison Team Leader - Shared Services (Permanent)
Location: London (Hybrid - 2 days per week in office)
Salary: £40,000 - £50,000


Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment.


This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function.


The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities.


Key Responsibilities
* Lead, coach, and develop a team of Liaison Officers to deliver high-quality service
* Manage day-to-day operations, workloads, and resource planning
* Set clear objectives, KPIs, and performance expectations across the team
* Monitor workflows, SLAs, and service delivery metrics
* Act as a senior escalation point for complex queries and operational issues
* Build strong relationships with internal stakeholders, clients, and external partners
* Support communication between operations, finance, payroll, sales, and wider business functions
* Identify process gaps, inefficiencies, and opportunities for improvement
* Maintain SOPs, governance processes, and operational documentation
* Produce reporting and insight on team performance, service levels, and business impact
* Support system enhancements, automation initiatives, and transformation projects

Candidate Profile
* Previous experience leading a team within operations, shared services, customer service, or a similar environment
* Strong stakeholder management skills with confidence engaging at all levels
* Experience managing KPIs, SLAs, and service performance
* Ability to manage multiple priorities within a fast-paced environment
* Strong problem-solving skills with a practical, solutions-focused approach
* Experience improving processes and implementing operational change
* Excellent communication and leadership skills
* Commercially aware with a focus on service excellence

Why apply with us?
* Permanent opportunity within a large, established business services organisation
* Hybrid working model (2 days per week in the London office)
* Competitive salary package (£40,000 - £50,000)
* Opportunity to influence service improvements and team development
* Exposure to senior stakeholders and cross-functional projects
This is an excellent opportunity to join a dynamic organisation during a period of transformation, operational enhancement, and continued growth.


If you are interested in this opportunity and would like further information, please reach out to Cerys Smith.

#IND-LL-25

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

£40,000.00 - £50,000.00
Per annum
GBP40000.00 - GBP50000.00 per annum

Greater London

Permanent

Added 19/06/2026
Reference: 260981384_1781885271

Liasion Team Leader

Greater London
Permanent

Other similar jobs

Staff Payroll Team Leader

Added 19/06/2026

Staff Payroll Team LeaderLocation: London (Hybrid working) Salary: £40,000 - £50,000Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Staff Payroll Team Leader to oversee payroll operations across the Group's international payroll landscape.This is a key role within a high-volume, multi-entity environment, responsible for ensuring payroll is delivered accurately, efficiently, and in line with local compliance requirements across multiple jurisdictions.The successful candidate will be a confident payroll professional with strong stakeholder management skills, able to work closely with internal teams, outsourced payroll providers, external partners, and senior stakeholders to deliver a high-quality payroll...

Learn more

Team Leader

Added 18/06/2026

Production Team LeaderPlymouth Area£36,000 - £42,000 (including shift premium)Rotating shifts: 6am-2pm / 2pm-10pm (Monday to Friday)Butler Rose is delighted to be recruiting on behalf of an award-winning manufacturer based in the Plymouth area, who are looking to appoint a Production Team Leader to join their growing team.This is a fantastic opportunity to join a forward-thinking organisation that places a real emphasis on continuous improvement, people development, and career progression.The RoleAs Production Team Leader, you will take full responsibility for the day-to-day leadership and performance of your team, ensuring production targets, quality standards and operational objectives are consistently achieved.You'll play a...

Learn more

Credit Control Team Leader

Added 14/05/2026

Credit Control Team LeaderExeter outskirts£35,000 Initially 6 month contract We are looking for an experienced and motivated Credit Control Team Leader to join an establish finance team. This is an excellent opportunity for a driven individual with strong leadership skills and a proven background in credit control and collections.As Credit Control Team Leader, you will oversee the day-to-day operations of the credit control function, support and develop a team of credit controllers, and help ensure outstanding debts are collected efficiently while maintaining strong customer relationships.Key ResponsibilitiesLead, motivate, and manage the credit control teamMonitor debtor balances and ensure timely collection of...

Learn more

Accounting Team Manager

Added 09/06/2026

Accounting Team Manager Coventry Salary up to £55,000 (DOE) Butler Rose Public Practice is delighted to be supporting one of our clients who got an opportunity for a Team Manager to join their team. You will be responsible to make sure the team delivers. Role Requirements -Hit the team fee target.Forecast weekly to month-end. Flag risks early with a plan, not just the problem. The team's numbers are your numbers, no surprises.Manage by exception, every job has budget hours in the system before work starts.Weekly red, amber, green review. You act on amber, not just red.Hold the standard, sets out...

Learn more

Senior Accountant/Team Manager

Added 18/03/2026

Senior Accountant/Manager - Accountancy Practice Milton Keynes (Hybrid) £50,000 - £62,000 DOE Butler Rose Public Practice is pleased to be supporting a growing and forward-thinking accountancy firm in the recruitment of a Senior Accountant/Team Manager. This is a key leadership role with responsibility for managing a client bank and leading a small team, while working closely with Partners and Directors to support the firm's wider strategic objectives. This opportunity would suit a qualified practice professional with strong people management experience who enjoys developing teams, maintaining high standards of compliance, and building long-term client relationships. The role offers a blend of...

Learn more
Required for two factor authentication
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.