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Application Support Analyst

Apply 2020-05-05 13:30:38 2021-04-05 Butler Rose

Application Support Analyst

Date posted: May 5, 2020
£40000 - £45000 per annum
Buckinghamshire, England
Job description
I am pleased to be working with a reputable business based in Milton Keynes who are looking for an Application Support Analyst t join their busy IT department. This is a full time permanent position.

As the Application Support Analyst you will support the IT systems users by resolving issues and responding to queries in a timely and professional manner. Ensuring good communication between the users, to maintain the integrity of the IT department.

Key Responsibilities:

• Respond to incoming support requests, gathering information related to the request to determine the root cause of the issue and devise solutions to resolve the issue
• Ensure that all application issues are dealt with effectively and in line with business/user priorities and expectations
• Keep the ticket management system status up to date with action of issues assigned.
• Liaise with various departments and third party providers to resolve problems, implement change and deploy software
• Produce detailed information and best practice regarding the IT systems and add this to the team knowledge base and ensure that the documentation is kept up to date.
• Support with company projects leveraging knowledge of IT system capabilities and business processes and controls. This may include some business discovery/analysis, design, development, testing and deployment activities, as well as overseeing the transition of project output into BAU support
• Enhance the reputation of the IT department through providing effective, balanced responses to issues from internal and external stakeholders.

Key Attributes required:

• 3 years+ IT support experience
• Ability to identify user issues and assist in resolving them
• Analytically minded and able to solve problem
• Up to date knowledge of enhancements of current systems and development of new systems to provide effect support in the systems identified.
• Meticulous organisational skills, interpersonal skills and team working
• Vendor management experience
• SQL server SQL script experience
• Experience in support of web-based applications
• Dynamics 365 CRM experience
• NAV and SharePoint experience desirable
• Experience of agile working practices desirable
• Microsoft Azure Cloud experience desirable

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Reference: 15614CGO_1588681837

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