Apply 0 saved job saved jobs View View all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential


Show purposes

Modern Workplace Support Analyst

Apply 2020-03-05 12:01:42 2020-12-03 Butler Rose

Modern Workplace Support Analyst

Date posted: March 5, 2020
£28000.00 - £30000.00 per annum
Oxfordshire, England
Permanent
Job description
Butler Rose is currently working with a reputable business in the search for an IT Service Desk Analyst, based in Oxfordshire on a permanent basis.

As the IT Service Desk Analyst you will be working with the internal service desk team supporting with 2nd and 3rd line support across the whole organisation.

Key duties:

• Successful 2nd/3rd Line support analyst will be the primary point for site based issues escalated by the global service desk
• Develop and maintain excellent and professional relationships with users
• Issues escalated will need to be fixed within SLA
• You will drive continued service improvement throughout the department
• You will act as an escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate
• Provide equivalent support to other offices in region
• You will need to adhere to Service Desk code of conduct, processes and procedures in all aspects

The successful candidate will be personable, with the ability to adapt communication styles. They will need to acts swiftly and decisively to ensure you handles incidents and problem with efficacy and accuracy. They will hold experience of working within a IT Service Desk position with 2nd or 3rd line support with desirable skills in ITIL V3 qualified to foundation level or MCITP - Microsoft Certified IT Professional but not essential. The successful candidate will need to be proficient in O365 (including ATP, EMS, eDiscovery) MS Server 2016 and MS windows 10.

Should this role be of interest please apply or for further information contact Charlotte Obiri on 01908 920680.



Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Reference: 15508COB_1583409701

Recommended jobs

2nd/3rd Line Support Analyst

£25000 - £30000 per annum
England, Oxfordshire
Permanent
Butler Rose is currently working with a reputable business in the search for an IT Service Desk Analyst, based in Oxfordshire on a permanent basis.As the IT Service Desk Analyst you will be working wi...

Interim IT Operations – Monitoring and Alerting Analyst

£190 - £290 per day
England, Oxfordshire
Fixed Term Contract
Butler Rose is currently working with a reputable business in the search for IT Operations – Monitoring and Alerting Analyst, based in Bicester. This is a rolling month contract so you will need to ...

Interim IT Service Desk Ana

£150 - £190.00 per day
England, Oxfordshire
Interim
Butler Rose is currently working with a reputable business in the search for an IT Service Desk Analyst/Tester, based in Bicester. This is a 12 week contract so you will need to be immediately availab...
View all Job search
1