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IT Service Desk Team Leader

Apply 2019-09-19 14:59:27 1970-01-01 Butler Rose

IT Service Desk Team Leader

Date posted: September 19, 2019
£200 - £230 per day
Oxfordshire, England
Fixed Term Contract
Job description
Butler Rose is currently working with a reputable business in the search for an IT Service Desk Team Leader, based in Bicester. This is a 6 month contract so you will need to be immediately available to start.

As the IT Service Desk Team Leader you will be working with the internal service desk team supporting with 1st and 2nd line support across the whole business.

Key duties:

• Manage the new starters, leavers and movers process including hardware allocation, stock levels, status and checklists
• Support to Service Desk Manager with routine tasks, covering; Desk Management, Business Reporting and Communication, substitute for SDM in IT Operations meetings
• Ensure Service Desk adhere to Service Desk code of conduct, processes and procedures
• Responsible for handling all communication for the business via telephone, email and onsite visits
• Log all incidents and service requests on the IT service tool
• Perform first line resolution by undertaking initial diagnosis, categorisation and prioritization of all incidents
• You will be responsible for keeping customers notified and informed on the status and progress of incidents and requests in a timely manner
• Review ticket queues to ensure Service Desk tickets are updated and resolved within the defined SLA, work with team to avoid SLA failures

The successful candidate will be personable, with the ability to adapt communication styles. They will need to act swiftly and decisively to ensure they handle incidents and problem with efficacy and accuracy. They will hold experience in a Team Leader role in a Service Desk environment with desirable skills in ITIL V3/4 qualified to foundation level or MCITP - Microsoft Certified IT Professional. with a minimum of three years’ experience working in a large corporate Service Desk environment.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Reference: co190919_1568901566